Challenge

Midyson, a growing franchise Hair and Scalp with branches across Malaysia, was hampered by major operational challenges. Disconnected systems for their POS, booking, and customer data created inefficiencies and led to inconsistent information.

Our Solution

We partnered with Midyson to design and implement FLITS, a comprehensive and integrated franchise management system that addressed their core challenges:

• Unified Platform: FLITS provided a single, cohesive ecosystem encompassing a robust POS app, a centralized web-based backend, and a white-labeled native consumer app.
• Streamlined Operations: The system automated and simplified key workflows, from appointment booking and package management to real-time sales reporting and staff commission tracking.
• Branded Customer Experience: The white-labelable consumer app empowered Midyson to offer a branded digital experience, allowing customers to easily book services, manage memberships, and track loyalty points.

Our Role

As Midyson's dedicated technology partner, we provided end-to-end support throughout the entire process. Our role includes:

• Full-cycle mobile app development and backend systems integration.
• Long-term technical support and scalability planning.
• Ongoing collaboration for regular app updates and feature enhancements.

Impact

Midyson has successfully expanded its franchise to 15 outlets across Malaysia, utilizing the FLITS platform to ensure seamless onboarding for every new location.